Came across this blog today with the below video. Carrotmob is an organization designed to use the buying power of mass consumers to urge major corporate companies to become "green". Check out the video...
I recently had gone through my finances and made all my payments to my creditors. I later found that the payment to my DISCOVER CARD did not go through. So, I resent the payment, and paid the late payment fee of $35. When I finished my payment I saw a button at the bottom of receipt form to request a credit of a charge or fee. I click on it and it gave a simple form to select what I believe had happened, when I had tried to make a payment, and how the payment was made. Mind you this form had dropdown selections which leads me to believe that it happens often enough that they have a standard for the form.
In response to my inquiry I received this message in my DISCOVER account inbox:
Re: Credit Request: Missing Payment [#1487009]
From Discover Card Customer Service Date Received: 12/11/2008 08:35 AM
Thank you for taking the time to contact us about a payment you attempted. I understand how frustrating it can be when a payment does not post as expected. An online payment may not be credited to your Discover Card Account if the entire payment process is not completed properly. To complete an online payment, please follow these steps:
1. Choose one of the following three payment options listed on the blank check: - Minimum Payment (will show the Minimum amount due) - Last Statement Balance (will show statement balance) - Other Amount (you choose the amount)
2. Verify your bank information at the bottom of the check.
3. Click the "Continue with Current Posting Date" or "Revise Payment Posting Date" button.
4. If you have chosen to revise the posting date choose a new posting date from the calendar displayed, and click "Continue."
5. Review your payment information.
6. Click on the "Submit" button. You should see a confirmation number, verifying that the payment will be processed.
Online payments made before 5:00 p.m. Eastern Time will be credited to your Account the same day, while payments made after that time will be credited the next day. Please remember that a payment may not be viewable in the Account Center for an additional 24 to 48 hours after it posts to your Account. I appreciate your business and the opportunity to be of service.
Thank you for choosing to use Discover Card.
Sincerely,
Wendy
DISCOVER, CASHBACK BONUS and the other trademarks, logos and service marks used in this e-mail are the trademarks of Discover Financial Services or their respective third-party owners.
Wendy,
I know this is not your fault, but I would like to let you know in hopes you may pass this along to your superior.
I find your message insulting. Your information on how to make a payment online I'm sure is helpful for some people. However your message did not address my inquiry about the credit of a late payment charge. Most appalling is the fact that when DISCOVER wants money from me they are willing to call my phone and remind me. However, when I contact DISCOVER about a possible error in the online payment feature I receive in response a “how-to” message in my account inbox. You did not event bother to send it to my personal email, which you have on file.
Overall I have been a good, little DISCOVER client. I've made payments promptly and never caused much of a ruckus. Your impersonal and illusive attempt to address my inquiry is degrading. It is obvious that efficiency has overtaken customer service.
I hope you all get lumps of coal in your stockings.
Merlin U Ward
###.###.####
******.****@gmail.com
Who's interested in doing a movie marathon on Christmas Day?
Typically movies that come out on Christmas day are horror, but this year 3 movies come out that actually look great! Check out the trailers...
The Spirit
Bedtime Stories
The Curious Case of Benjamin Button
The marathon starts around mid-day Christmas day and the schedule is flexible! So, whether you want to get away from your family, want to bring your family, or your family isn't in town; come and join the movie madness!
Let me know if you're interested to finalize the marathon schedule!
So it happened... I got sick. I managed to stay healthy for over 2 years with no serious virus/illness, but it finally happened. The last 2 days have been spent "sleeping it off," or as I like to call it... "wasting my time!" Don't get me wrong. I understand I need to rest, drink lots of fluids, and eat when possible. I just forgot how hard it was to force it especially when I when I have so much on my mind. It's been a real slap in the face. To me getting sick is like binding my hands to my feet and telling me to walk down a flight of stairs at gunpoint. Nearly impossible without breaking your face and very nerve-wracking.
It started out as back pain, which I thought was from too much time spent on a friend's couch. That quickly changed to body pains and really killer headache. Most who know me know that I'm not one to pop pills when the first signs up pain show up. Unfortunately I gave in when the pain was finally so bad I could not even "sleep it off." I decided some ibuprofen would be necessary. With no medical training and thanks to the collective opinion of some friends, I have decided this illness is the flu. Special thanks to Rhonda for suggesting Tylenol Sinus.
